Question 1

What types of services do you offer?

Accepted Answer

We offer private walks, group walks, quick check-ins, pet sitting, and boarding.

You can find our full list of Brooklyn services here. (https://www.parksidepupsbk.com/brooklyn)

Question 2

Do you offer dog training?

Accepted Answer

We offer basic training for pups under 3 years of age. We also offer leash training services and long leash training to work on recall and responsibility while outside.

Question 3

Where do you offer walks?

Accepted Answer

Currently we operate in the following Brooklyn neighborhoods:

Boerum Hill
Clinton Hill
Crown Heights 
Downtown Brooklyn
Flatbush
Fort Greene
Kensington    
Little Haiti	               
Midwood		                            	                             
Park Slope                    
Prospect Heights          
Prospect Lefferts Gardens      
Prospect Park South                 
Windsor Terrace                   			
*Additional Brooklyn Neighborhoods upon request

Question 4

What are your business hours?

Accepted Answer

We offer services Sunday-Saturday 9am-9pm. Weekend walks are available as needed and later evening times can be accommodated upon request.

Question 5

How do I book a walk?

Accepted Answer

Existing clients can request a service by logging in to their Time to Pet client portal. All services must be requested by 7 pm ET on the night prior to the service.

If you are a new client, a free initial pup consultation is required before any services can be scheduled. To schedule your free pup consultation, please complete the Client Intake form, which can be found HERE,(https://www.parksidepupsbk.com/newclient) and wherever it says ‘Book a Walk Today’. Upon receipt, we will reach out to you directly to set up your free consultation. The onboarding process can take anywhere from 24 hours to 1 week depending on your availability.

Question 6

How much do services cost?

Accepted Answer

We offer a variety of services at Parkside Pups. All of our prices are listed under our service tab. We offer check-ins, walks, boarding, and pet sitting ranging between $20 - $70.

Pricing for services can be found here: h(https://www.parksidepupsbk.com/brooklyn)ttps://www.parksidepupsbk.com/brooklyn.(https://www.parksidepupsbk.com/brooklyn)

Question 7

Holiday Pricing

Accepted Answer

Walks and Boardings will incur a holiday surcharge. Walks are an extra $5 and boarding are an extra $20 for the following holidays:
 
New Year's Eve, New Year's Day, MLK Day, President's Day, Easter, Memorial Day, 4th of July, Labor Day, Veterans Day, Thanksgiving, Indigenous People's Day, Christmas eve, Christmas Day
​

Question 8

Do I get a discount if I have more than 1 dog getting services?

Accepted Answer

Households with two or more dogs get a 50% discount on the extra pups.

Question 9

How do I make a change to my scheduled walk?

Accepted Answer

Please go to your client portal and request a change to your service. Changes to existing services must be made by 7 pm ET the night before.

Question 10

Am I able to cancel my service?

Accepted Answer

Clients have the ability to cancel their upcoming walk until 7 pm the night before the service. Same-day cancellations(after 7pm the night before) will incur a fee equal to 50% of the scheduled service fee.

For Boardings:
Cancellations less than 1 week before the first day of boarding will incur a cancellation fee equal to 50% of the total boarding fee.

For Holiday Boardings:
*Boardings that include at least 1 holiday
Cancellations less than 2 weeks before the first day of boarding will incur a cancellation fee equal to 50% of the total boarding fee.

Question 11

Will I have the same walker every time?

Accepted Answer

While we aim to keep walkers on the same route, we cannot guarantee the same walker every time. We usually like to have each pup set up with a main walker and a backup walker for when a walker is out for any reason.

Question 12

Does my walk schedule need to be consistent?

Accepted Answer

No, if you only need a few walks a week at different times, that’s ok! We’ll pair you with a walker that is available during those times.

Question 13

What is the difference between a pack walk and a private walk?

Accepted Answer

Pack Walks are for pups who are good with other humans and other pups, whereas private walks are designed for pups who are working on their leash walking, new puppies, and those pups who prefer to keep to their own space.

Question 14

What is the difference between Pet Sitting and Pet Boarding?

Accepted Answer

Pet Sitting is a service we provide for a 3 hour duration and includes a walk, hang out time, and a bathroom break.

Pet Boarding is a full day service. The boarding is most often done in client’s homes and we try to keep your pup most comfortable and on the exact schedule they usually have.

Question 15

Is Parkside Pups insured?

Accepted Answer

Parkside Pups is insured and bonded.

Question 16

How does Parkside Pups ensure security and safety for our pup during each service?

Accepted Answer

All of our walkers have prior experience in animal care and are First Aid certified for dogs and cats. Through our internal communications system, walkers are briefed on each pup prior to their first service and can easily access their pet profile for any updates or changes. Pups are always walked on leash to ensure safety through the busy streets of Brooklyn.

Question 17

What is the process for getting started with Parkside Pups?

Accepted Answer

To get started, please complete our Client Intake Form here or by clicking on ‘Book a Walk Today’.  Upon receipt, we will reach out to you directly to set up your free consultation. During the consultation, we will meet with your pup, review our process, answer all of your questions, and get you set up with our Time to Pet app.  The onboarding process can take anywhere from 24 hours to 1 week depending on your availability.

Question 18

How quickly can I get started with Parkside Pups?

Accepted Answer

After a pup meetup, services can be started as soon as the next day.

Question 19

What is included in my service?

Accepted Answer

Walks are available for 30 mins, 1 hour, or 2 hours. At the completion of your service, we will provide you with a written Pup Report providing an overview of the walk, a gps of the route taken and cute photos of your pup!

Question 20

What is Time to Pet?

Accepted Answer

Time to Pet is the app that you will use to book your services. During your initial pup consultation, you will receive a Welcome email to get set up with Time to Pet. This app can be used to book services, make modifications to your existing services, communicate with management and/or your walker, and update your pet profile. This is also how you will receive your Pup Report at the completion of each service.

Question 21

How often do most people send their dogs out on walks?

Accepted Answer

On average, most clients send their dogs out 2-3 days a week, typically following a MWF or Tu/Th schedule. Some clients opt to send their dog(s) seven days a week, while others opt for one. We strongly recommend our pups join us a minimum of two times per week, preferably on a recurring schedule. This gives your dog the opportunity to become familiar and comfortable with the team, as well as gain familiarity and friendships with the same pack of dogs each week. Just like children, routine and consistency is key for dogs. We believe when they join us regularly it makes for a safer environment for everyone!

Question 22

How do I get in contact with you?

Accepted Answer

Please reach out to us at parksidepupbk@gmail.com (mailto:parksidepupbk@gmail.com)or parksidepupsbkmanagement@gmail.com.(mailto:parksidepupsbkmanagement@gmail.com) Someone will be in touch as soon as possible.

Bed-Stuy Midwood
Boerum Hill Park Slope
Crown Heights Prospect Heights
Downtown Brooklyn Prospect Lefferts Gardens
Flatbush Prospect Park South
Kensington Windsor Terrace
Little Haiti
*Additional Brooklyn Neighborhoods upon request

Join our mailing list

CONTACT US

parksidepupsbk@gmail.com

parksidepupsbkmanagement@gmail.com

Bed-Stuy Midwood Boerum Hill Park Slope Crown Heights Prospect Heights Downtown Brooklyn Prospect Lefferts Gardens Flatbush Prospect Park South Kensington Windsor Terrace Little Haiti *Additional Brooklyn Neighborhoods upon request

Join our mailing list

CONTACT US

parksidepupsbk@gmail.com parksidepupsbkmanagement@gmail.com

Bed-Stuy Midwood
Boerum Hill Park Slope
Crown Heights Prospect Heights
Downtown Brooklyn Prospect Lefferts Gardens
Flatbush Prospect Park South
Kensington Windsor Terrace
Little Haiti
*Additional Brooklyn Neighborhoods upon request

parksidepupsbk@gmail.com

parksidepupsbkmanagement@gmail.com